Frequently Asked Questions
Don’t see your question answered below? Contact us directly at email@example.com and we will be happy to assist!
You can purchase tickets online from our tickets page or at the door. We highly encourage purchasing tickets online ahead of time. You can arrive at any time during our opening hours and stay as long as you would like!
Yes. We accept Visa, Mastercard, Discover and American Express online and at any of our stations throughout the event.
Parking and concession stands are managed by the individual venues and we cannot guarantee that cards will be accepted at these stations.
Parking fees vary by city and are charged by the venue. Be sure to contact the venues directly for parking fees and keep an eye on our social channels as we try to communicate any discounts in parking fees there!
Military: Discounted tickets are available for active and retired members of the U.S. Military, including the National Guard, Reservists and the U.S. Coast Guard. To receive the military discount you must either purchase tickets at the door or send an image of a valid military I.D. to firstname.lastname@example.org and you will be given the code.
Senior: Discounted tickets available to patrons 65 years or older.
Groups: Discounted tickets available online for groups of 10+; pricing varies by city.
Tickets are non-transferable and non-refundable, unless a show has been cancelled. If a show cancellation occurs, it will be posted to our social media pages with information regarding exchanges and refunds.
Each child has different developmental levels. It is up to the parent/guardian to decide what is best for their child.
There’s something fun for the whole family, but ages 3 – 9 get the most out of it!
Yes, photography is allowed throughout the exhibit. Please share your pictures with us using the hashtags #discoverthedinosaurs, #dinosaurtimetrek or #dinotimetrek!
Yes, dinosaur themed merchandise will be available for purchase as well as respective dragon and shark merchandise. Items range in price.
New dates are constantly being added for Discover the Dinosaurs – sign up for our mailing list to be among the first to learn about upcoming events in your area.
You will only be able to re-enter the exhibit on the same day if your hand is stamped by event staff at the door.
Any child who has celebrated their second birthday requires a ticket to the event. Children under 2 years old are free with a paid adult.
You are welcome to attend the event anytime between our opening and closing hours. Please note the box office will close 1 hour prior to the close of each event.
DINOTREK bundles can be purchased at the box office, the day of the event.
Once a DINOTREK bundle is purchased, your name is added to a list that is held at the Upgrade Check-In booth, just inside the entrance of the event. Once your tickets are scanned, check in at the booth and receive your upgrade!
Our dinosaurs are life-like animatronic replicas. There are no authentic fossils or live creatures at the exhibit.
Concessions are managed and operated by the venue hosting our event. For information on concessions, please contact your local venue.
Discover the Dinosaurs: Time Trek is a stroller-friendly event. However, each venue sets and manages its own policies regarding security related to strollers. For more information, please contact your local venue.
Discover the Dinosaurs: Time Trek can be enjoyed by trekkers of all ages and abilities! The exhibit is handicap accessible.
VStar Entertainment shows its support by donating tickets to local 501c3 organizations in each market we visit. For an organization to be considered, please send all requests on 501c3 letterhead to email@example.com
The preferred way to contact us is via email: firstname.lastname@example.org
You can also contact us Monday – Friday during regular business hours at (763) 324-7889.