Frequently Asked Questions
Don’t see your question answered below? Contact us directly at email@example.com and we will be happy to assist!
You can purchase tickets online from our tickets page or at the door. We highly encourage purchasing tickets online ahead of time. You can arrive at any time during our opening hours and stay as long as you would like!
Yes. We accept Visa, Mastercard, Discover and American Express online and at any of our stations throughout the event.
Parking and concession stands are managed by the individual venues and we cannot guarantee that cards will be accepted at these stations.
Parking fees vary by city and are charged by the venue. Be sure to contact the venues directly for parking fees and keep an eye on our social channels as we try to communicate any discounts in parking fees there!
Military & first responders: We offer discounted tickets for active and retired members of the U.S. Military, including the National Guard, Reservists and the U.S. Coast Guard, as well as first responders including police officers, firefighters & EMTs and paramedics. You can receive the online discount code by emailing firstname.lastname@example.org with proof of service, or you may purchase tickets at the box office and receive the discount by showing a valid military or first responders’ ID/badge. Please be aware that if you purchase at the box office, the ticket discount will be subtracted from the door price, not the early bird price.
Senior: Discounted tickets available to patrons 65 years or older.
Groups: Discounted tickets available online for groups of 10+; pricing varies by city.
Tickets are non-transferable and non-refundable, unless a show has been cancelled. If a show cancellation occurs, it will be posted to our social media pages with information regarding exchanges and refunds.
Each child has different developmental levels. It is up to the parent/guardian to decide what is best for their child.
There’s something fun for the whole family, but ages 3 – 9 get the most out of it!
Yes, photography is allowed throughout the exhibit. Please share your pictures with us using the hashtags #discoverthedinosaurs, #dinosaurtimetrek or #dinotimetrek!
Yes, dinosaur themed merchandise will be available for purchase as well as respective dragon and shark merchandise. Items range in price.
New dates are constantly being added for Discover the Dinosaurs – sign up for our mailing list to be among the first to learn about upcoming events in your area.
You will only be able to re-enter the exhibit on the same day if your hand is stamped by event staff at the door.
Any child who has celebrated their second birthday requires a ticket to the event. Children under 2 years old are free with a paid adult.
You are welcome to attend the event anytime between our opening and closing hours. Please note the box office will close 1 hour prior to the close of each event.
DINOTREK bundles can be purchased at the box office the day of the event.
When you purchase a DINOTREK bundle, your name is added to a list that is held at the Upgrade Check-In booth, which is just inside the entrance to the event. Once your tickets are scanned, check in at the booth and receive your upgrade!
Our dinosaurs are life-like animatronic replicas. There are no authentic fossils or live creatures at the exhibit.
Concessions are managed and operated by the venue hosting our event. For information on concessions, please contact your local venue.
Discover the Dinosaurs: Time Trek is a stroller-friendly event. However, each venue sets and manages its own policies regarding security related to strollers. For more information, please contact your local venue.
Discover the Dinosaurs: Time Trek can be enjoyed by Trekkers of all ages and abilities! The exhibit is handicap accessible.
VStar Entertainment shows its support by donating tickets to local 501(c)(3) organizations in each market we visit. For an organization to be considered, please send all requests on 501(c)(3) letterhead to email@example.com.
The preferred way to contact us is via email: firstname.lastname@example.org
You can also contact us Monday – Friday during regular business hours at (763) 324-7889.