Frequently Asked Questions

Don’t see your question answered below? Contact us directly at and we will be happy to assist!

How do I buy tickets? Can I purchase tickets at the door?

You can purchase tickets online from our tickets page or at the door. We highly encourage purchasing tickets online ahead of time. You can arrive at any time during our opening hours and stay as long as you would like!


Are credit cards accepted?

Yes. We accept Visa, Mastercard, Discover and American Express online and at any of our stations throughout the event.

Parking and concession stands are managed by the individual venues and we cannot guarantee that cards will be accepted at these stations.

Does it cost to park?

Parking fees vary by city and are charged by the venue. Be sure to contact the venues directly for parking fees and keep an eye on our social channels as we try to communicate any discounts in parking fees there!

Do you offer discount tickets?

Military & first responders: We offer discounted tickets for active and retired members of the U.S. Military, including the National Guard, Reservists and the U.S. Coast Guard, as well as first responders including police officers, firefighters & EMTs and paramedics. You can receive the online discount code by emailing with proof of service, or you may purchase tickets at the box office and receive the discount by showing a valid military or first responders’ ID/badge.  Please be aware that if you purchase at the box office, the ticket discount will be subtracted from the door price, not the early bird price.

Senior: Discounted tickets available to patrons 65 years or older.

Groups: Discounted tickets available online for groups of 10+; pricing varies by city.

Can I refund or exchange my tickets?

Tickets are non-transferable and non-refundable, unless a show has been cancelled. If a show cancellation occurs, it will be posted to our social media pages with information regarding exchanges and refunds.

Is my child old enough?

Each child has different developmental levels. It is up to the parent/guardian to decide what is best for their child.

What age range does this event appeal to?

There’s something fun for the whole family, but ages 3 – 9 get the most out of it!

Can I bring a camera?

Yes, photography is allowed throughout the exhibit. Please share your pictures with us using the hashtags #discoverthedinosaurs, #dinosaurtimetrek or #dinotimetrek!

Will there be merchandise to purchase?

Yes, dinosaur themed merchandise will be available for purchase as well as respective dragon and shark merchandise. Items range in price.

When will you be in my city?

New dates are constantly being added for Discover the Dinosaurs – sign up for our mailing list to be among the first to learn about upcoming events in your area.

Can I leave the event and re-enter?

You will only be able to re-enter the exhibit on the same day if your hand is stamped by event staff at the door.

What age child needs a ticket?

Any child who has celebrated their second birthday requires a ticket to the event. Children under 2 years old are free with a paid adult.

What time should I arrive to the event?

You are welcome to attend the event anytime between our opening and closing hours. Please note the box office will close 1 hour prior to the close of each event.

I already bought tickets but forgot to upgrade them to the DINOTREK bundle, now what?

DINOTREK bundles can be purchased at the box office the day of the event.

I purchased the DINOTREK bundle, but don’t see it on my tickets. How do I know for sure that I have the bundle?

When you purchase a DINOTREK bundle, your name is added to a list that is held at the Upgrade Check-In booth, which is just inside the entrance to the event. Once your tickets are scanned, check in at the booth and receive your upgrade!

Are the dinosaurs real?

Our dinosaurs are life-like animatronic replicas. There are no authentic fossils or live creatures at the exhibit.

Will there be food & drink?

Concessions are managed and operated by the venue hosting our event. For information on concessions, please contact your local venue.

Can I bring my stroller?

Discover the Dinosaurs: Time Trek is a stroller-friendly event. However, each venue sets and manages its own policies regarding security related to strollers. For more information, please contact your local venue.

Is the event handicap accessible?

Discover the Dinosaurs: Time Trek can be enjoyed by Trekkers of all ages and abilities! The exhibit is handicap accessible.

I know an organization that I would like to receive donated tickets for Discover the Dinosaurs: Time Trek. How do I submit them for consideration?

VStar Entertainment shows its support by donating tickets to local 501(c)(3) organizations in each market we visit. For an organization to be considered, please send all requests on 501(c)(3) letterhead to

How do I contact you if I still have a question that was not answered here?

The preferred way to contact us is via email:

You can also contact us Monday – Friday during regular business hours at (763) 324-7889.